In our survey, more than half of the 24,483 members who reported on the type of retailer where they bought hearing aids said insurance covered none of their initial costs.Ĭostco also stands out as a retailer, according to the 9,407 CR members who rated individual retailers. Value is an important factor to consider, because it is the strongest predictor of members’ overall satisfaction with their hearing aids.Īs you probably already know if you’ve shopped for hearing aids, insurance for these devices is often spotty, and some insurers-including Medicare-offer no coverage at all. Phillips and Rexton also received high marks for value, but all other brands got average to low scores. As it has in previous surveys, Costco’s in-house brand of hearing aids, Kirkland, landed at the top of the ratings, with an Overall Satisfaction score of 78 (out of 100), followed closely by the Phillips, Oticon, and Phonak brands, all at 75.Ĭostco’s Kirkland brand was the only brand to receive top marks from members for value, which we defined as satisfaction with a hearing aid’s performance vs. More than 6 in 10 members said they were completely or very satisfied with their hearing aids.īut the survey reveals some differences from brand to brand.
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